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Whether you are experiencing Coronavirus symptoms or just need advice from a doctor, a visit to an in-person health facility is a high-risk environment for Coronavirus exposure. Now more than ever, telemedicine is a great option to meet a wide variety of care needs that you and your family experience. Telemedicine allows patients and doctors to connect remotely to address important healthcare needs. President Trump has established expanded access to telemedicine care as essential to fighting the Coronavirus. Because Coronavirus is so easily spread, patients who are exhibiting symptoms are encouraged to contact healthcare facilities remotely as a first step to assess their infection risk.

Medicwell offers free Telemedicine Services to eligible users. You can talk with a Coronavirus doctor from the comfort and safety of your home, determine if you need a Coronavirus test, and get medical advice to manage your symptoms and reduce the risk of spreading the virus to others in your household. There are four layers of eligibility for free services on NCH depending on whether you are a US citizen, a Non-US citizen with a green card, a Non-US citizen with a visa, or Undocumented. The type of funding NCH has available at a particular period for providing these free services determines who is eligible for free services.

How the Service Works

Medicwell makes talking with a coronavirus doctor easy.  Register on the site and provide the requested identifying information. Your eligibility for free services will be validated. Use the Medicwell booking service to select an available appointment slot. At your appointment time, log into a video chat with your doctor though the provided video link. Receive care. It’s that simple!

We recommend the use of video call services for appointments to help doctors to give you the best advice.  If you do not want to use the video service and prefer a normal phone call, you can do this by calling our 800 number: 800-223-9419. When you call the hotline, you will need your appointment pin.

Each appointment is approximately 20 minutes long. Eligible users can book up to 3 appointments a week.

Who Can Use the Service?

Both infected and non-infected patients can book telemedicine appointments on Medicwell. We cater to anyone who has Coronavirus or questions related to it. If you have symptoms but are not sure if it is Coronavirus-related, book a telemedicine appointment to discuss with a coronavirus doctor. Video appointments are a great way to assess symptoms that you think could be Coronavirus, receive follow-up care and advice after being discharged from the hospital, basic management of chronic conditions or prescriptions, or get an answer about a health question that you are worried about.

We recommend the use of video call services for appointments to help doctors to give you the best advice.  If you do not want to use the video service and prefer a normal phone call, you can do this by calling our 800 number: 800-223-9419. When you call the hotline, you will need your appointment pin.

Each appointment is approximately 20 minutes long. Eligible users can book up to 3 appointments a week.


Sign up for early access

Prepare for Your Telemed Appointment

Ensure your telehealth appointment is as effective as possible by taking a few minutes to prepare.

  • Check your access to the link and download any browser or app updates that may be required.
  • Have a list of symptoms ready to share with your doctor. Do you have a fever? Cough? Shortness of breath?
  • Your doctor may want a few baseline readings from you. Have a thermometer ready to take your temperature. If you have a scale, some doctors may want your current weight. If you have access to a blood pressure cuff, be prepared to take your current blood pressure.
  • If you are a diabetic, make sure you have a current blood sugar reading ready to share with the doctor.
  • Have a list of any medications you are taking. Prescription or Over the Counter, your doctor will want to know what medicines you are taking and why.
  • At your appointment time, find a quiet place to conduct your visit. Just like with an in-person appointment, it’s a good idea to log into the video chat a few minutes early.
  • Have your appointment pin ready if you are using a phone call instead of a video call.

Sign up for early access to the National Coronavirus Hotline now! Let Medicwell help you keep you and your family safe and healthy through Telehealth Services.

Are you a telehealth doctor interested in partnering with the Medicwell? Contact Medicwell at support@medicwell.com.


Jennifer Billings is the Medical Editor at Medicwell. She has 13 years of experience in internal medicine with a demonstrated history of working in the medical practice industry, both inpatient and outpatient urgent care. She has been published on Medicwell Blog, Medium.com, and is a regular contributor at MedCity News, Physician Family, and Psychology Today.