Medicwell telemedicine company
Privacy Policy
I. Introduction
Pandemics Project Inc. (“us,” “we,” or “MEDICWELL”) is committed to respecting the privacy rights of our customers, visitors, and other users of (the “Site”) and services provided by MEDICWELL through the Site (collectively, the “Services”). Pandemics Project Inc. is registered in California with the Company Registration Number being C4657254 and the registered address being 237 Kearny St. #9038 San Francisco, CA 94108. This Privacy Policy (“Privacy Policy”) was created in order to give you confidence as you visit our website and use our Services, as well to demonstrate MEDICWELL’S commitment to protection of privacy and fair information practices. This Privacy Policy was created to be applicable specifically to the Site and the information we obtained from our marketing affiliates. As a result, this may not be applicable to other websites that you access from our website as their data collection, storage, and practice policies may differ from our Privacy Policy.
II. Traffic Data Collected
When you visit our site these are the categories of information that are automatically tracked and collected:
  1. IP addresses
  2. Domain Servers
  3. Type of Computer used to access the Site
  4. Type of Web Browser used to access the Site
  5. Referring source that may have sent you to the Site
  6. Other information associated with your browser’s interaction with the Site
III. Personal Information Collected
In order for you to be able to use certain Services or access certain areas of the Site, it's important for us to know who you are in order to address your needs. As a result, we may require you to provide us with certain information that personally identifies you otherwise known as “Personal Information”.
Personal Information can include the following,
  1. Contact Data (email address, phone number, MEDICWELL account password)
  2. Demographic Data (gender, date of birth, zip code)
  3. Medical Data (Previous doctors,dentists, other healthcare providers that you have visited, your reason for visiting the healthcare providers, your date of visitations, your medical history and other medical/health information that you share with us).
IV. Cookies
MEDICWELL may use small computer files called “Cookies'' which send information such as user ID, user preferences, lists of pages visited, and activities conducted on the Site to your computer’s hard drive. This helps us to improve our site through tracking how you use our website so that we may store your preferences. Cookies are generally used to customize your site experience and to store your password so that you do not have to enter it every time you visit our website. Cookies do not give us access to other information on your computer. You may block cookies or delete cookies at your own expense however, by disabling cookies you may not be able to access various features of the Site.
V. Web Beacons
In some cases, we may also use “Web Beacons” which are tiny graphic images files that are imbedded in a web page or email in order to collect anonymous non-personal information on how you use our Services, how you use sponsors/advertisers sites, and how you use the emails, special promotions, or newsletters that we have sent to you. Web Beacons also help us to statistically track how many people are using our Services, interacting with our emails, and our advertising sites.
VI. Website Analytics
We may also use third party “Website Analytics” that record things such as mouse clicks/movements, scrolling activity, and text typed into the Site. These Website Analytics do not track Personal Information, your account nor do they track browsing habits on other websites. The information collected is used to identify usability problems in order to make our Services easier for you to use.
VII. Storage
All Traffic Data and postings are stored indefinitely even after “deletion” and this information may be stored indefinitely. Personal Information is stored indefinitely until you request us to either modify or delete the information.
VIII. Information Provided on Behalf of Children
MEDICWELL does not collect information nor does it provide any Services for people under the age of 18. If we discover that we have received information from a person under the age of 18, then we will respond directly to that child or their parent/legal guardian that a person under the age of 18 can not use our Services and then we will proceed to delete their information from our servers.
IX. HIPAA Compliance & Disclosure
  1. Comply with rules and regulations in regards to security and privacy of Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  2. Require the use of a Business Associate Addendum (BAA) if such a case arises where confidential information is disclosed.
  3. Make certain that agents or subcontractors that work on our behalf also agree to these same restrictions.
  4. Protect against unauthorized use or disclosure of PHI by using no less than a reasonable amount of care.
  5. Not use/disclose any PHI unless we need to do so to meet contractual obligations or if we are required by law to do so.
  6. Report any non-compliance that we become aware of.
  7. Make PHI available at the request and direction of the customer if it is feasible to do so and in accordance with HIPAA requirements.
MEDICWELL will have named a HIPAA Security Official that creates, maintains, and trains regarding our HIPAA policies and procedures.
Upon the request of a termination of contract or the request of a customer, MEDICWELL, if feasible to do so, will destroy all PHI that was received or created as a result of any contract and retain no copies.
Upon reasonable notice and during normal business hours, MEDICWELL will allow the Secretary of the United States Department of Health and Human Services to audit our records and practices that relate to use/disclosure of PHI in order to ensure compliance.
X. Use and Sharing of Your Information
Based on your Personal Information we may recommend you certain resources or Providers. Based on your Contact Data we may contact you to remind you of upcoming/follow-up appointments. We may also utilize your medical data, Traffic Data, and demographic data in order to customize and tailor your experience of our Services whether through emails or other forms of communications as well as displaying relevant content that you may find yourself interested in. MEDICWELL may use your Personal Information to allow Providers to refer you to other Providers. We may also utilize anonymous statistical information to research trends on medical and health trends. The Personal Information used in such research would be conducted in an anonymous matter so that it can not be tied back to you. How we share different categories of information that we collect from you is outlined below:
You can choose to authorize MEDICWELL to share your Personal Information with certain Providers. For instance, if you complete a Medical History Form before an appointment, we may share your Medical History Form with the Provider if you agree that we may do so.
We may also share your medical data, contact data, demographic data, and Traffic Data with the Providers you have scheduled through our Services.
In order to customize your advertising experience, Personal Information may be shared with marketing affiliates and other third parties in an anonymized manner.
Anonymized Personal information that is shared with third parties is done to allow them to run statistical research on medical/health trends.
We may share Personal Information and Traffic Data with business partners that assist in performing essential services such as hosting, billing, fulfillment, and data storage/security. Those business partners are bound by the same standards of security and confidentiality as illustrated in this Privacy Policy. As such, they will only use your contact Data and Personal Information in order to carry out their business duties to MEDICWELL and to help you receive the medical care and Services that you have requested.
We may share contact data that you give us with subcontractors so that they may send you relevant promotional materials for MEDICWELL. Those subcontractors would be using contact data solely for that purpose.
We may also share anonymized Personal Information as well as non-personal information with business partners in order to determine how effective a given advertising campaign is.
In the case of a merger, sale or acquisition, MEDICWELL may also transfer information about you to another company. In such a case, we would make a reasonable effort to notify you in advance before your information is transferred and becomes subject to a different privacy policy. MEDICWELL does not share, trade, rent or sell your Personal Information to any third parties for promotional purposes.
XI. User Choice
You have the option to not provide us with any Personal Information but in such a case, you would not be able to access our services.
XII. Confidential Security
Except where otherwise indicated in this Privacy Policy, we will keep your Personal Information private and not share it with any third parties unless we believe in good faith that it’s necessary to disclose your Personal Information in order to:
  1. Comply with a court order or other forms of legal process
  2. Protect MEDICWELL's rights, property, safety and security and or that of another party.
  3. Enforce our Terms of Service
  4. Respond to claims that stipulate that any posting or other content violate the rights of third parties
XIII. Doctors, Therapists and Disinfection Service Providers
Doctors, therapists, disinfection service providers, their employees, and their agents must adhere to all of their obligations of patient confidentiality, including without limitation their obligations under the Health Insurance Portability and Accountability Act (“HIPAA”), both in their communication with MEDICWELL and when they are responding to reviews of their services posted on our website. MEDICWELL has neither obligations of confidentiality nor will it accept obligations of confidentiality towards any communications not expressly stated in MEDICWELL’s Privacy Policy and Terms of Service.
XIV. Public Information
Information that you choose to reveal in a review post or any other online discussion/forum is intentionally open to the public and thus is not private in any way. Think carefully before posting anything that discloses personally identifiable information. Third parties may be able to see and collect what you have written and use it in ways that we cannot control or predict.
XV. Security
Making sure that your Personal Information remains secure is important to us. To protect your Personal Information, we follow generally accepted industry standards to protect Personal Information when it is being transmitted as well as after we have received it. An example of one such measure that we take is encrypting sensitive information that you enter on our site through secure socket layer technology (“SSL”). While MEDICWELL makes a good faith effort to store your Personal Information in a secure operating environment that is not open to the public, there is no guarantee that there will not be unintended disclosures of your Personal Information. In such a circumstance where we discover that your Personal Information has been disclosed in a manner that is not in accordance with our Privacy Policy, we will make a reasonable effort to notify you of both the nature and extent of the disclosure (to our extent our of our knowledge) as soon as we are able to reasonably do so and in accordance with the law.
XVI. Lost or Stolen Information
If your contact data is lost, stolen or used without your permission, you must notify us immediately. In such a case, we will proceed to remove that contact data from your account You must promptly notify us if your contact data is lost, stolen, or used without permission. In such an event, we will remove that contact data from your account and update our records accordingly.
XVII. Updates and Changes to Privacy Policy
MEDICWELL reserves the right to change, update, or modify this Privacy Policy at any time so it is advised to review this Privacy Policy frequently. If any change is made, the amended Privacy Policy will be posted on to the Site and we may attempt to notify you of this change. In any case, the information that we collect is subject to the Privacy Policy that is in effect at the time.
XVIII. Controlling Your Personal Information
As a registered user of MEDICWELL’s service, you are able to modify some of the Personal Information that you have included in your profile.
If you request to delete your account, MEDICWELL will use commercially reasonable efforts in order to delete your account and its Personal Information however, it may be impossible to remove your account without MEDICWELL retaining some residual information. MEDICWELL does not have any obligation to delete any data or information that was provided on a Medical History Form after the termination of either your account or your Provider’s account. Registered users who wish to close their account should email:
XIX. Links to Other Websites
The Site contains links to third party websites that MEDICWELL does not have an affiliation with. MEDICWELL does not share information with nor is it responsible for the privacy practices of such third party websites. There may be websites that have the “look and feel” of our Site but please be aware that you may be on a different site and our Privacy Policy only covers our Site. A link to a non-medicwell does not indicate or imply an endorsement from MEDICWELL. Furthermore, we cannot guarantee the accuracy/qualification of information from non-medicwell websites and thus if you decide to visit a third party website, you recommend that you read that website’s privacy policy.
XX. Contacts
If you have any comments, concerns or questions about this Privacy Policy, please email us at
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237 Kearny Street, #9038
San Francisco, CA 94108 United States
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